We want you to look good and feel good in your Eyewear. In any case, if the new Eyewear does not fit you, we accept returns or exchanges.
No worries, return it to us within 7 days from receiving your order.
• Item(s) must be in original condition, with the original packaging, original tags, and labels attached.
• Inspection will be carried out to ensure all item(s) are in their original condition before processing your return. It will usually take 5 to 10 working days to process your request before we could ship out the replacement / exchanged item(s) to you.
• Return is not applicable for prescription glasses.
• Return is only applicable for item(s) purchased online.
• Buyers are responsible for the return shipping cost. This does not apply to the defective/incorrect item.
• Buyers hold full responsible until the parcel reaches us.We recommend you courier for a shipment method that enablestracking.
• Return that do not meet our policy will not be accepted and will be returned to you at your cost.
If you have received a defective/incorrect item, please send us a message through Facebook Messenger and we will make necessary arrangements with you and send a replacement to you.
Please complete and fill up the ‘Return Form’ – Click here. Any returned items without completing Return Form will not be entertained. You will receive a copy of the completed form once you’ve submitted.Kindly print it and attach it during postal / in-store return.
You can return your order to:
V Studio Optometry
No. 57,Ground Floor, Lorong Seruling,
Jalan Bukit Lagi,01000 Kangar,
Alternatively, you may also return your order to our store.